P
AI for Insurance Financial Planner
P
Pocket Guide to AI

© 2026 Pocket Guide to AI. All rights reserved.

  1. Home
  2. Insurance Financial Planner AI Guide
  3. How-To Guide: Building a Client Education Email Library
1
of 6— Create your "Most Common Questions" list

What you'll accomplish

By the end of this guide, you'll have a personal library of 15–20 pre-written client email responses covering the most common annuity questions your clients ask — drafted with ChatGPT, customized to your voice, and organized so you can copy, personalize, and send in under 2 minutes. No more writing from scratch every time a client asks "what happens if I die before taking income?"

What you'll need

  • A ChatGPT account (free at chatgpt.com)
  • A Google Doc or Word document to store your email library
  • A list of the 10–15 questions your clients ask most often
  • Time needed: 1 hour to build the initial library; 2 minutes per email to customize and send
  • Cost: Free

How-To Guide: Building a Client Education Email Library

Step 1: Create your "Most Common Questions" list

Open a blank Google Doc. Write down every question you've heard from clients in the past 6 months. If you're unsure, start with these common ones:

  1. What happens to my annuity if I die?
  2. Can I access my money if I need it?
  3. What are surrender charges and why do they exist?
  4. How does the income rider work?
  5. Is my insurance company safe?
  6. What does "tax-deferred" mean?
  7. How is a fixed indexed annuity different from a variable annuity?
  8. What happens if the market crashes — do I lose my money?
  9. When can I start taking income?
  10. Can I add more money to the annuity later?

What you should see: A list of 10–15 specific questions — the ones that come up again and again.

Tools:ChatGPT